Buying from Busstop Records
How do I know if a record or CD is in stock ? All titles listed are in stock, and are updated every few hours to ensure they are as accurate as possible. Occasionally a record may go out of stock before a page is updated - if this occurs, we will e-mail you to notify you of the unavailable item, and you will not be charged for it.
What is the best way to place my order ? Please use our online cart system.
What forms of payment do you accept ? All our payments are processed through Paypal. You do NOT require a Paypal account to pay this way. We only accept the following payment methods : Visa, Mastercard, Maestro through Paypal.
How do I know you have received my order ? You should receive a confirmation e-mail within 6-24 hours of ordering. Most of the time, much sooner.
How long do you take to despatch an order? Most orders are despatched within 24hours.
Can you guarantee delivery on or by a particular date ? Unfortunately not - we make every effort to despatch orders as quickly as possible, but exact delivery dates are beyond our control.
A record / CD I recently saw on the web site is no longer listed - can I still order it ? Our listings are updated several times each day to show only in-stock items, so if an item goes out of stock, it can no longer be ordered.
If a record is not listed, can you order it in for me ? Unfortunately we cannot place special orders for customers.
Do you sell second-hand records ? Yes. The records in our ""Classics" sections include some secondhand copies, but these are checked to a high standard before being listed. We tend to avoid selling "DJ used" copies of records. Many of our "Classics" are unplayed end of line copies bought from warehouses around the world.
Do you give discounts for large orders ? No - we do not operate any discount schemes.
How long will my order take to arrive ? Depending on your location, orders take varying times to arrive. Average delivery times are as follows:
UK : 1-2 days
Europe (EU): 4-8 days
USA : 6-14 days
Rest of the world : 6-14 days
Please note : These are average times. In practice orders often arrive much quicker, but occasional postal delays may mean a package takes a little longer.
Do you have a shop I can visit ? No, we are an Internet mail-order company only.
Is it possible to collect my order from your offices, instead of having it mailed ? No - unfortunately we do not have a collection facility available.
How will the package be delivered ? We use first class Royal Mail "Standard Delivery" in the UK; abroad, your package will usually be delivered by your national postal service.
After your purchase
Can I add items to an order I have already placed ? As we process orders very quickly, unfortunately it is not possible to add to an existing order.
What if my records are lost in the post ? In the case of UK orders, 10 calendar days must elapse after the despatch date before we consider the package to be missing; in the case of non-UK orders, one month must pass. After this time, please email email@example.com and we will look into the missing package. Only orders that have requested and paid for "Insured" post are eligible for any insurance payment, however we always get "proof of posting" that we can email a copy to you to pursue your own claim via your postal service.
Once i have received my order
If I order from outside the UK, will I pay customs charges ? If you are ordering from within EU Europe, you will pay no customs charges. Most other countries allow small packages to be delivered without charge, but some charge customs duty - please contact your national customs office regarding this subject, as the customer (not Busstop Records) is always liable for any such charges. However, even in these countries, it is possible to avoid customs taxes by ensuring that the value of the package is less than the local tax threshold.
What if I do not like the records I have ordered ? Can I return them ? No, all orders are on a "firm sale" basis and we cannot exchange items unless damaged or faulty. All orders are checked for damage at the time of dispatch.
I have received only part of my order - why is this ? Due to UK Post Office weight limits, we sometimes split larger orders (8 items or more) into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the package "1 Of 2" to show that the order has been split.
Busstop Records takes the privacy of its customers very seriously, and will only collect information in order to fulfill customer orders and (if requested by the customer) to provide information via our e-mail new release lists. We never send unsolicited e-mails to customers, and we do not sell mailing lists or customer information to any other companies or individuals.